ISO9001-2015

May 22nd, 2014

ISO9001-2015 is coming! Will there be a lot of changes? What do you need to do now?

In your ISO9001-2008 quality management system, how often do you need to do things?

March 18th, 2014

You may have heard all sorts of advice on how often you have to do things required by ISO9001-2008. How often should you communicate to staff? How often should you conduct internal audits? How often should you do management review?

Does ISO9001-2008 apply to your business?

December 21st, 2013

Does ISO9001-2008 apply to your business? Most likely it does. It’s up to you to decide if the benefits justify the time and expense.

Do you need FMEA and PPAP in your ISO9001-2008 Quality System?

October 8th, 2013

Has someone told you that your organization needs to do PPAP and/or FMEA as a part of your ISO9001-2008 quality management system?

Do You Need A Copy of the ISO9001-2008 Standard?

September 20th, 2013

Are you registered to the ISO9001-2008 quality standard? Would you like to be? Do you have a copy of the ISO9001-2008 quality standard? Do you need one?

ISO9001-2008 Problems That Won’t Go Away…What To Do?

August 3rd, 2013

How do you deal with an issue that you thought you already addressed? Is it OK to issue multiple corrective action requests for the same problem?

Control of Records in your ISO9001-2008 Quality Management System

June 27th, 2013

ISO9001-2008 requires that you keep records and have a procedure to control them. But the standard gives us a lot of latitude in how we achieve this. As with most of the standard, whether or not your method of records control meets the standard is subject to interpretation.

ISO9001-2008 Consultant, Teacher, Policeman, Therapist

May 3rd, 2013

As an ISO9001-2008 quality management system consultant, I play various roles in companies. Depending on the company and the day, I can be a teacher, a cop, or sometimes even a therapist.

ISO9001-2008 fantasy vs reality

April 6th, 2013

Sometimes there’s a person who believes your ISO9001-2008 quality management system should be more. Apparently they believe people have time and motivation to review and revise documents, to generate corrective and preventive actions for every little issue, to write lengthy reports on every nonconforming part. Maybe they also believe in unicorns. Sometimes reality conflicts with the desire for perfection.

Internal auditing in ISO9001-2008: who does yours?

March 14th, 2013

Who does your internal auditing? An outside consultant? An employee or 2? How are they doing?

ISO9001-2008 Custom Document Service

February 20th, 2013

Too busy to write your new ISO9001-2008 quality system manual and procedures? Not sure what forms are needed? We offer a custom document service tailored to your company’s processes.

Don’t overpay for your ISO9001-2008 certificate!

January 16th, 2013

How much will it cost to get ISO9001-2008 certification? Do some research, ask questions, get multiple quotes. It might be a lot less expensive than you think.

Assessing your ISO9001-2008 Quality System for the New Year

December 30th, 2012

Did you accomplish your quality goals in 2012? What changes will you make in the new year?

Who attends your ISO9001-2008 Management Review?

November 23rd, 2012

Who attends your management review of your ISO9001-2008 quality management system? Is your management review helpful or a waste of time?

The Most Common Mistake in ISO9001-2008 Quality Management Systems

October 17th, 2012

It happened again last week. I visited a new client who wants to get their ISO9008-2008 certification. They already have a quality system that’s largely in conformance with the ISO9001-2008 quality standard. But it goes far beyond the requirements of the standard. In fact, it goes much farther than the company actually needs. This company, […]

What Tolerance is Built Into Your ISO9001-2008 quality system?

August 27th, 2012

Few things are perfectly according to plan. Most products have slight tolerances, within which the product is, well, tolerated. How about your ISO9001-2008 quality management system? Do you have tolerances built into your quality system?

ISO9001 Corrective Actions in Everyday Life

July 25th, 2012

You’re probably aware that one of the requirements of the ISO9001-2008 quality standard is to have a Corrective Action Program. ISO9001-2008 also requires Preventive Actions, but that’s not my topic for today. A corrective action program should be available for anyone in your organization to use. Corrective action requests are generated whenever there is a […]

Surprise internal audits in your ISO9001-2008 Quality System

June 8th, 2012

I recently ran into a company that performs surprise internal audits on their people. Is this a good thing?

ISO9001-2008 – how much work will it be?

April 27th, 2012

Can you just write a check to get ISO9001-2008 certification? Or is there actual work involved?

ISO9001-2008: It doesn’t have to be complicated

April 5th, 2012

Some consultants and quality system managers overcomplicate ISO9001:2008 documents and procedures. Why do they do this? Is it just to create work for themselves?

How often should you conduct internal audits in your ISO9001:2008 quality system?

March 5th, 2012

How often should you conduct internal audits? Get ‘em all out of the way once a year? Or maybe a little each month? Like many things in life, it depends on your priorities.

Human Limitations in your ISO9001-2008 quality management system

January 13th, 2012

There can come a point when your quality system reaches a limit- a human limit. How do you continually improve on near-perfection?

Thanksgiving Day thoughts on ISO9001-2008

November 25th, 2011

Yes, even in the dull world of ISO9001-2008 quality management systems, you can find things to be thankful for.

When is it time to change your quality objectives in your ISO9001:2008 quality management system?

November 4th, 2011

When is it time to change your quality objectives in your ISO9001:2008 quality management system? How long have you had the same objectives? How much improvement have you experienced? Is it time for new objectives?

Do you know a company that is ISO9001 certified, but maybe should not be?

October 10th, 2011

Have you dealt with a company that allegedly has ISO9001-2008 certification, but you wonder how they keep their certification?

Do you have ISO9001-2008? How well are your quality objectives working for you?

August 24th, 2011

Recently I performed a complete internal audit for a small manufacturing company that was soon to have their initial ISO9001-2008 registration audit. While going through their documentation, I found they had completely missed the boat on their quality objectives. Their quality objectives were too vague, and not measurable. It might be nice to say something […]

Compromising your ISO9001-2008 quality management system

July 10th, 2011

Any organization with more than 1 person has experienced compromise. Your quality management system is a compromise, whether you want to admit it or not.

Reap benefits of ISO9001-2008 without any cost

June 16th, 2011

Here’s how you can reap some benefits of an ISO9001-2008 quality management system without incurring any of the costs.

Do you have an ISO9001-2008 personality?

May 18th, 2011

Do you have the right personality to manage an ISO9001-2008 quality management system?

ISO9001-2008: The dirty little secret?

April 28th, 2011

Learn about ISO9001-2008′s dirty little secret.

Why ISO9001-2008 internal audits are like pizza

March 31st, 2011

Internal audits, as part of an ISO9001-2008 quality management system, can be compared to pizza. Even when it’s not great, it’s still good!

AS9100C scuttlebutt

March 4th, 2011

Recently I spoke with a very experienced auditor who also audits the AS9100 standard. I, your faithful writer, worked with AS9100 in the distant past, but haven’t been keeping up with the latest revision. It seems the new AS9100C is going to cause quite a bit of heartache out in the world. A local company […]

OFI’s, or “opportunities for improvement”, in an ISO9001-2008 quality system.

January 2nd, 2011

During an ISO9001-2008 audit, auditors often write up “OFI’s”, or “opportunities for improvement”. Do you need to act on these?

Will you use ISO9001:2008 to help in 2011?

December 21st, 2010

2011 is almost here. While I believe every year above ground is a good one, 2010 certainly presented many of us with many, many challenges. I’m definitely looking forward to 2011 with hope and optimism. The economy is crap. Many businesses are suffering. You can sit and sulk and brood and go nowhere. Or you […]

Is it possible to get ISO9001-2008 accredited before you start a business?

November 17th, 2010

Recently I had a few phone calls, and a brief introductory meeting, with a gentleman who claimed he and his partner were in business making electronic devices. He said a large, well-known company wanted to do business with him, and the potential customer insisted he have his ISO9001-2008 certificate. We talked quite a bit, I […]

ISO9001-2008 Similarities to Government

October 19th, 2010

The other day it dawned on me that ISO9001-2008 performs a function similar to governments. How so?

Are you ISO9001-2008 certified? There are 2 kinds of ISO9001 companies. Which one are you?

October 5th, 2010

In my opinion there are basically 2 kinds of companies that are registered to ISO9001-2008. Which one are you?

How do you get your people to comply with your ISO9001-2008 quality system?

October 2nd, 2010

There’s a company I work with that has been registered to ISO9001-2008 for about a year. They’re a great bunch of people to work with, and I very much look forward to visiting them. They’ve got about 100 employees. This company is extremely concerned with quality, and they put out excellent products. In general they’re […]

Advice on writing your ISO9001-2008 quality system documents

August 10th, 2010

Tips on writing your quality system documentation, from someone who’s done it many times.

Writing Your ISO9001:2008 Documentation? KISS!

June 22nd, 2010

There’s no need for your ISO9001:2008 quality system documentation to be overly complex. The more complicated you make it, the harder it is to follow, and the less your people will want to do it. So why do people insist on lengthly, complex documents?

Writing a Corrective Action Request to a Vendor

June 17th, 2010

Corrective action requests are not limited to your internal operations. You can issue them to suppliers as well. But there are things to consider when sending a vendor corrective action request.

What If Governments Followed ISO9001:2008?

June 8th, 2010

Companies follow ISO9001:2008 in order to reduce mistakes, improve themselves, and improve the bottom line. What if governements followed ISO9001:2008?

Your ISO9001:2008 quality system: A real effort at improving, or the bare minimum?

May 20th, 2010

Do you have ISO9001:2008? Does your company genuinely want to improve? Or do you do the bare minimum needed to keep your certificate?

Quality system consultant available

May 13th, 2010

Are you thinking about getting registered to ISO9001-2008? Want someone to help you with documentation, training, internal audits, and guiding you through the process?

Say What You Do, Do What You Say…what does it mean to ISO9001-2008?

March 25th, 2010

Have you ever heard the phrase “say what you do, do what you say”? Is this a good idea?

ISO9001-2008 Helps Auto Dealer Get Paid!

March 18th, 2010

Fitzgerald Auto Malls successfully implemented an ISO9001 quality management system, and it has paid off for them. Last summer, during the “Cash For Clunkers” program, there were reports that some auto dealers were not being paid by the federal government. Fitzgerald Auto Malls used their ISO9001 system to develop work instructions for their employees as […]

Why having ISO9001:2008 is more important than ever

February 18th, 2010

In our crappy economy, you might think having an ISO9001:2008 quality management system is a frivolous expense. Nothing could be further from the truth. Here’s why you NEED an ISO9001 quality system NOW!

Why the very first ISO9001-2008 audit is the easiest you’ll ever have.

January 15th, 2010

You might think your first ISO9001-2008 audit will be your hardest. While the preparation may take a long time, in some ways this will be your easiest audit.

Jitters about first ISO9001:2008 registration audit

December 30th, 2009

Have you gone through your first ISO9001:2008 registration audit? How nervous were you? How did you do? Was the nervousness justified?

Differences between ISO9001:2000 and ISO9001:2008

November 27th, 2009

Is your quality system ready for the latest revision of the ISO9001 quality system standard?