ISO9001:2015 and Customer Audits

November 1st, 2017

Is your business subject to customer audits? Do you think that being certified to ISO9001:2015 will reduce of eliminate your customers’ desire to audit you?

Have you transitioned to ISO9001:2015 yet?

July 21st, 2017

Has your company made the transition to ISO9001:2015 yet? How did it go? The ISO gods have given us until September 2018 to make the transition to the ISO9001:2015 standard, assuming you’re already registered to ISO9001:2008. If you’re not already certified to the 2008 standard, you’ll have no choice now but the ISO9001:2015 standard. The […]

Internal auditing for the ISO9001:2015 quality management standard

June 11th, 2017

Section 9.2.1 of the ISO9001:2015 standard requires us to conduct internal audits that, among other things, ensures that our quality management system conforms to the requirements of the ISO9001:2015 standard. Sounds like a no brainer, but it might be more complicated than you imagine. As with all things related to ISO9001:2015, your auditor’s interpretation makes […]

Silliness in the ISO9001:2015 quality management standard

April 29th, 2017

Silliness is a subjective thing. Maybe you won’t find this silly, but I do. In the new ISO9001:2015 quality management standard, the writers have, in my opinion, gone too far. I have worked with dozens of small companies, helping them to get certified to the ISO9001 standard. The ISO9001:2000 version was very good. In fact, […]

Have you thought about buying your ISO9001:2015 quality manual online?

January 5th, 2017

Have you thought about buying an ISO9001:2015 quality manual online? There are many companies that offer quality system documents. Some are better than others.

When should you change your ISO9001:2015 registrar?

October 21st, 2016

In the last couple of decades doing consulting for ISO9001:2015 (and 2008, and 2000, and 1994, etc) I’ve come across a few people who thought it was important to have a “prestigious” registrar company do their registration and surveillance audits. There are some really large companies providing ISO9001:2015 certification services, such as DNV, Lloyds, Intertek, […]

When will you transition to the ISO9001:2015 standard?

July 5th, 2016

Is your company certified to ISO9001:2008? Have you planned when you will transition to ISO9001:2015? Some planning now could save you a ton of money later.

What processes should be on your internal audit schedule?

June 6th, 2016

In your ISO9001:2015 quality management system, you must conduct internal audits of your processes. But which processes? All of them?

Addressing risks and opportunities in ISO9001:2015

April 6th, 2016

The 2015 revision of the ISO9001 quality management standard contains some new requirements. One of the new requirements is that the quality management system must determine the risks and opportunities that need to be addressed, and we must also plan actions to address those risks and opportunities. Preventive actions are no longer required under the […]

What is ISO certification?

December 1st, 2015

Sometimes people ask for “ISO certification” and they don’t really know what they’re asking. What kind of ISO certification are you talking about?

Strange Language in ISO9001:2015

November 10th, 2015

The new ISO9001:2015 quality management standard has some strange language in it, compared to the 2008 version. Have you read the 2015 version yet? What do you think?

Implementing ISO9001

August 17th, 2015

Are you ready to implement your ISO9001 quality management system?

Will Risk Analysis be a Requirement of ISO9001:2015?

May 12th, 2015

The upcoming ISO9001:2015 quality management standard includes much more language about risk analysis than ISO9001:2008. Are you ready for the new risk analysis requirements?

ISO9001:2008 or ISO9001:2015: Which should you implement?

May 2nd, 2015

If you’re looking to get certified to ISO9001, should you go for ISO9001-2008 or ISO9001-2015?

Frustrations with the ISO9001-2008 certification process

March 21st, 2015

Dear gentle readers, Today’s post is going to be a bit of a rant. I have been involved in the implementation and management of quality systems for over 25 years. Every once in a while something happens that makes me think I’m just bashing my head against the wall, wasting my time. Such an incident […]

What to look for in your ISO9001-2008 internal audits

February 8th, 2015

What do you check when you’re conducting internal audits to support your ISO9001-2008 quality management system?

How to know if an ISO9001-2008 certificate is genuine and valid?

December 22nd, 2014

Sure, your vendor has told you that they’re ISO9001 certified. Maybe they’ve even sent you a copy of their certificate. But are you sure it’s a legitimate, valid certificate? Here is an excellent article describing how you can find out for yourself if a company’s ISO9001-2008 certificate is real, and valid.

What processes should be audited in your ISO9001-2008 quality management system?

September 21st, 2014

What should be included in your internal audit program? Does everything need to be audited? What can you leave out?

Controlling paper documents in an ISO9001-2008 quality system

August 14th, 2014

Why would anyone want to control hard copy quality management system documents?


May 22nd, 2014

ISO9001-2015 is coming! Will there be a lot of changes? What do you need to do now?

In your ISO9001-2008 quality management system, how often do you need to do things?

March 18th, 2014

You may have heard all sorts of advice on how often you have to do things required by ISO9001-2008. How often should you communicate to staff? How often should you conduct internal audits? How often should you do management review?

Does ISO9001-2008 apply to your business?

December 21st, 2013

Does ISO9001-2008 apply to your business? Most likely it does. It’s up to you to decide if the benefits justify the time and expense.

Do you need FMEA and PPAP in your ISO9001-2008 Quality System?

October 8th, 2013

Has someone told you that your organization needs to do PPAP and/or FMEA as a part of your ISO9001-2008 quality management system?

Do You Need A Copy of the ISO9001-2008 Standard?

September 20th, 2013

Are you registered to the ISO9001-2008 quality standard? Would you like to be? Do you have a copy of the ISO9001-2008 quality standard? Do you need one?

ISO9001-2008 Problems That Won’t Go Away…What To Do?

August 3rd, 2013

How do you deal with an issue that you thought you already addressed? Is it OK to issue multiple corrective action requests for the same problem?

Control of Records in your ISO9001-2008 Quality Management System

June 27th, 2013

ISO9001-2008 requires that you keep records and have a procedure to control them. But the standard gives us a lot of latitude in how we achieve this. As with most of the standard, whether or not your method of records control meets the standard is subject to interpretation.

ISO9001-2008 Consultant, Teacher, Policeman, Therapist

May 3rd, 2013

As an ISO9001-2008 quality management system consultant, I play various roles in companies. Depending on the company and the day, I can be a teacher, a cop, or sometimes even a therapist.

ISO9001-2008 fantasy vs reality

April 6th, 2013

Sometimes there’s a person who believes your ISO9001-2008 quality management system should be more. Apparently they believe people have time and motivation to review and revise documents, to generate corrective and preventive actions for every little issue, to write lengthy reports on every nonconforming part. Maybe they also believe in unicorns. Sometimes reality conflicts with the desire for perfection.

Internal auditing in ISO9001-2008: who does yours?

March 14th, 2013

Who does your internal auditing? An outside consultant? An employee or 2? How are they doing?

ISO9001-2008 Custom Document Service

February 20th, 2013

Too busy to write your new ISO9001-2008 quality system manual and procedures? Not sure what forms are needed? We offer a custom document service tailored to your company’s processes.

Don’t overpay for your ISO9001-2008 certificate!

January 16th, 2013

How much will it cost to get ISO9001-2008 certification? Do some research, ask questions, get multiple quotes. It might be a lot less expensive than you think.

Assessing your ISO9001-2008 Quality System for the New Year

December 30th, 2012

Did you accomplish your quality goals in 2012? What changes will you make in the new year?

Who attends your ISO9001-2008 Management Review?

November 23rd, 2012

Who attends your management review of your ISO9001-2008 quality management system? Is your management review helpful or a waste of time?

The Most Common Mistake in ISO9001-2008 Quality Management Systems

October 17th, 2012

It happened again last week. I visited a new client who wants to get their ISO9008-2008 certification. They already have a quality system that’s largely in conformance with the ISO9001-2008 quality standard. But it goes far beyond the requirements of the standard. In fact, it goes much farther than the company actually needs. This company, […]

What Tolerance is Built Into Your ISO9001-2008 quality system?

August 27th, 2012

Few things are perfectly according to plan. Most products have slight tolerances, within which the product is, well, tolerated. How about your ISO9001-2008 quality management system? Do you have tolerances built into your quality system?

ISO9001 Corrective Actions in Everyday Life

July 25th, 2012

You’re probably aware that one of the requirements of the ISO9001-2008 quality standard is to have a Corrective Action Program. ISO9001-2008 also requires Preventive Actions, but that’s not my topic for today. A corrective action program should be available for anyone in your organization to use. Corrective action requests are generated whenever there is a […]

Surprise internal audits in your ISO9001-2008 Quality System

June 8th, 2012

I recently ran into a company that performs surprise internal audits on their people. Is this a good thing?

ISO9001-2008 – how much work will it be?

April 27th, 2012

Can you just write a check to get ISO9001-2008 certification? Or is there actual work involved?

ISO9001-2008: It doesn’t have to be complicated

April 5th, 2012

Some consultants and quality system managers overcomplicate ISO9001:2008 documents and procedures. Why do they do this? Is it just to create work for themselves?

How often should you conduct internal audits in your ISO9001:2008 quality system?

March 5th, 2012

How often should you conduct internal audits? Get ’em all out of the way once a year? Or maybe a little each month? Like many things in life, it depends on your priorities.

Human Limitations in your ISO9001-2008 quality management system

January 13th, 2012

There can come a point when your quality system reaches a limit- a human limit. How do you continually improve on near-perfection?

Thanksgiving Day thoughts on ISO9001-2008

November 25th, 2011

Yes, even in the dull world of ISO9001-2008 quality management systems, you can find things to be thankful for.

When is it time to change your quality objectives in your ISO9001:2008 quality management system?

November 4th, 2011

When is it time to change your quality objectives in your ISO9001:2008 quality management system? How long have you had the same objectives? How much improvement have you experienced? Is it time for new objectives?

Do you know a company that is ISO9001 certified, but maybe should not be?

October 10th, 2011

Have you dealt with a company that allegedly has ISO9001-2008 certification, but you wonder how they keep their certification?

Do you have ISO9001-2008? How well are your quality objectives working for you?

August 24th, 2011

Recently I performed a complete internal audit for a small manufacturing company that was soon to have their initial ISO9001-2008 registration audit. While going through their documentation, I found they had completely missed the boat on their quality objectives. Their quality objectives were too vague, and not measurable. It might be nice to say something […]

Compromising your ISO9001-2008 quality management system

July 10th, 2011

Any organization with more than 1 person has experienced compromise. Your quality management system is a compromise, whether you want to admit it or not.

Reap benefits of ISO9001-2008 without any cost

June 16th, 2011

Here’s how you can reap some benefits of an ISO9001-2008 quality management system without incurring any of the costs.

Do you have an ISO9001-2008 personality?

May 18th, 2011

Do you have the right personality to manage an ISO9001-2008 quality management system?

ISO9001-2008: The dirty little secret?

April 28th, 2011

Learn about ISO9001-2008’s dirty little secret.

Why ISO9001-2008 internal audits are like pizza

March 31st, 2011

Internal audits, as part of an ISO9001-2008 quality management system, can be compared to pizza. Even when it’s not great, it’s still good!