Archive for the ‘General quality system’ Category

Does Your Company Take Its Quality Policy Seriously?

Tuesday, September 11th, 2007

ISO9001:2000 section 4.2 states the requirement to have a documented quality policy. Cynical people might look at the quality policy as a bunch of horse dung. And lord knows I’ve seen quite a few companies that don’t take any part of their quality system seriously. So its not surprising that some folks might not take […]

Control of Nonconforming Product in an ISO9001:2000 Quality

Wednesday, September 5th, 2007

What is nonconforming product? Do you really have to deal with it? How would YOU deal with it?

More on Document Control for an ISO9001:2000 Quality Management System

Tuesday, August 21st, 2007

There are so many nuances to document control within an ISO9001:2000 quality management system. Here’s some more to chew on.

Should you buy an ISO9001:2000 quality manual on the internet?

Monday, August 13th, 2007

Thinking about doing ISO9000 yourself? Ever wonder if you should buy one of those do-it-yourself manuals online? Read more here.

What is Product Realization in an ISO9001:2000 quality system?

Tuesday, August 7th, 2007

One of the somewhat nebulous and confusing terms in ISO is “product realization”. It took me a while to understand this concept, and I know I’m not alone. The reality is that it is an extremely simple concept. Product Realization is simply realizing your product. OK, maybe that’s a little too simple. Here is Webster’s […]

Root analysis for someone who makes repeated mistakes

Wednesday, August 1st, 2007

One question that I’ve struggled with over the years…and still struggle with…is how to properly address the problem of an employee who makes the same mistake over and over. Sure, in the magical fairy tale land of ISO9001:2000, it’s easy to blame it on “insufficient training” and be done with it. But there are times […]

When is the next revision to the ISO 9001 quality standard?

Wednesday, August 1st, 2007

According to reliable sources, it looks like ISO9001:2009 will be the next revision. The ISO Quality Standard has been undergoing much debate over how much to change it, and what kind of changes to make. There was a lot of speculation that 2008 would be the year, but it has been delayed until, most likely, […]

ISO9001:2000 Registration

Thursday, July 26th, 2007

Here are some useful tips on what you and your organization should do, and NOT do, during your ISO9001:2000 registration audit: 1. Make sure everyone has been trained and knows as much as possible about what their areas of responsibility. 2. Don’t lie. 3. If you don’t know the answer to a question, tell the […]

ISO9001:2000 minimum requirements for one person shop

Friday, July 13th, 2007

Let’s say you own a small shop that manufactures spare parts. It is a sole proprietorship with you as the sole full time employee. You want to streamline your manual and procedures as much as possible, to include only the bare essentials to conform to ISO9001:2000. You’re the only person there, you need to maximize […]

Quality Manual Prep: How Long Does It Take?

Tuesday, July 10th, 2007

The time needed for preparing your quality manual and quality management system can vary greatly. It largely depends upon the pressures you have to deal with.

4.1 General Requirements of an ISO9001:2000 Quality Management System

Monday, July 2nd, 2007

The ISO9001:2000 quality standard requires that you ensure control over outsourced processes that affect your product’s quality. How are you going to do that?

ISO9001:2000 Section 4.1 General Requirements Part 2

Tuesday, June 26th, 2007

This is part 2 of a series on the General Requirements of an ISO9001:2000 quality management system, which is section 4.1 in the standard.

ISO9001:2000 Section 4.1 General Requirements Part 1

Thursday, June 21st, 2007

This is part one of a primer on the general requirements of the ISO9001:2000 quality management system. You can find the general requirements in section 4.1 of the standard.

Can you have defined objectives that are not measurable?

Tuesday, June 19th, 2007

Can you have quality objectives that are not measurable?

How would you implement an ISO9001:2000 quality system for your website?

Friday, June 15th, 2007

Does ISO9001:2000 apply to every type of business? What about a website that’s a forum, with advertising? What’s your product? Who are your customers? Does ISO apply here?

Customer Related Processes

Thursday, June 14th, 2007

Customer Related Processes are particular to your company, but some may be pretty common. Here we discuss how to handle customer sales order changes to prevent the wrong items from being shipped.

Do you need a formal purchase order to satisfy ISO9001:2000?

Wednesday, May 23rd, 2007

It’s a really good idea to have a written purchase order, but if you’ve had a long lasting relationship with your customers, and have done business for years verbally or by e-mail, there are ways to continue such business while still satisfying the requirements if ISO9001:2000

Incorporating your Employee Manual into your Quality Manual?

Saturday, May 12th, 2007

Is it necessary to incorporate your employee manual into your ISO9001:2000 quality manual? Would you want to do this? What are the pros and cons?

Measuring Top Management Committment to your ISO9001:2000 Quality Management System

Monday, April 30th, 2007

You don’t really have to measure top management’s commitment to your Quality Management System. This is a topic that quality people often discuss, it can reveal a lot about the potential for success…or disaster…for a company’s quality system.

Controlling external documents in your ISO9001:2000 Quality Management System

Wednesday, April 25th, 2007

Does your organization use externally generated documents? Do you wonder if you have to control these? How should you control these?

Vendor Evaluations

Tuesday, April 17th, 2007

Do you really need to do a vendor evaluation on your janitor? This has been suggested.

Customer Focus

Friday, April 13th, 2007

Does your quality management system have a section devoted to customer satisfaction?

Is Design and Development a part of your QMS?

Wednesday, April 4th, 2007

Does Design and Development belong in your quality management system? Some say yes.

Competence, Awareness and Training

Wednesday, March 28th, 2007

ISO Training: availability and responsibility.

Teamwork versus Personal Responsibility

Saturday, March 24th, 2007

The ever present friction between the slackers and the cheerleaders … I’d love to hear your comments.

Provision of Resources in an ISO9001:2000 Quality Management System

Saturday, March 17th, 2007

Will your organization provide the required resources necessary for implementation of a quality management system? Should you include such a section in your quality manual?

Inputs to Management Review in an ISO9001:2000 Quality Management System

Wednesday, March 14th, 2007

Setting up and laying the format for your management review. Example inputs.

Quality Policy Statement and Quality Objectives

Monday, March 12th, 2007

Plotting a course and setting measurable goals.

Controlling Electronic Records and Documents

Friday, March 9th, 2007

Paper or electronic record keeping?

Control of Records for your Quality Management System

Thursday, March 8th, 2007

What is ‘control of records’? Are your records properly controlled?

Create a Segregated Area for Nonconforming Material

Sunday, March 4th, 2007

Have you set aside floor space for your unacceptable shipments?

Determining and Meeting Customer Requirements

Friday, March 2nd, 2007

Whether you are selling critical aircraft components or non-critical motorcycle exhaust systems, is your customer happy?

Corrective and Preventive Actions

Wednesday, February 28th, 2007

You’ve just been hit with a CAR, how should you resolve it?

Document Control in your Quality Management System

Tuesday, February 27th, 2007

What is ‘document control’ and how do you go about it? Is it required in the ISO standard?

The Future of ISO9000 and ISO9001

Saturday, February 24th, 2007

What’s in store for ISO over the next few years? Does self-certification carry any weight?

Measuring Customer Satisfaction in an ISO9001:2000 System

Friday, February 23rd, 2007

Should you mess around with a customer satisfaction survey? What other metrics can you use?

More on Internal Auditing

Thursday, February 22nd, 2007

When, and how often do you need to do internal audits?

More on Internal Auditing

Wednesday, February 21st, 2007

You don’t want to fail the actual audit, but where do you find the time to do an internal audit?

Struggles with Internal Auditing

Tuesday, February 20th, 2007

Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.

Expectations and Managing People

Friday, February 16th, 2007

Setting reasonable and accountable tasks for the implementation of your QMS.

Measuring Improvement in your Quality System

Thursday, February 15th, 2007

Continual improvement is a goal. How and what do you measure to achieve this goal?

How Seriously does your Management Take Quality?

Wednesday, February 14th, 2007

What’s the purpose of the QMS — for show, or for results?

Responsibility for Corrective Action

Tuesday, February 13th, 2007

Who assigns corrective and preventative action requests, and who has to remedy them?

Quality System Inspection Criteria

Sunday, February 11th, 2007

What is the right way to inspect incoming product? Are there government-mandated criteria?

Receiving Inspection Pros and Cons

Saturday, February 10th, 2007

Are you saving money by not inspecting your incoming product?

The Importance of Shipping Inspection

Friday, February 9th, 2007

Do you need a dedicated shipping inspector for your outgoing goods?

Male and Female Quality Managers

Thursday, February 8th, 2007

Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.

Welcome

Wednesday, February 7th, 2007

This blog is about ISO quality management systems in general, and ISO 9001:2000 quality systems in particular. We will cover quality manuals, and quality manual templates, how to get started, how to negotiate pitfalls, what to expect and not to expect, costs, benefits, challenges, and more!!