Archive for the ‘ISO9001:2000 blog’ Category

Measuring Top Management Committment to your ISO9001:2000 Quality Management System

Monday, April 30th, 2007

You don’t really have to measure top management’s commitment to your Quality Management System. This is a topic that quality people often discuss, it can reveal a lot about the potential for success…or disaster…for a company’s quality system.

Controlling external documents in your ISO9001:2000 Quality Management System

Wednesday, April 25th, 2007

Does your organization use externally generated documents? Do you wonder if you have to control these? How should you control these?

Vendor Evaluations

Tuesday, April 17th, 2007

Do you really need to do a vendor evaluation on your janitor? This has been suggested.

Customer Focus

Friday, April 13th, 2007

Does your quality management system have a section devoted to customer satisfaction?

Is Design and Development a part of your QMS?

Wednesday, April 4th, 2007

Does Design and Development belong in your quality management system? Some say yes.

Competence, Awareness and Training

Wednesday, March 28th, 2007

ISO Training: availability and responsibility.

TQM Losing Ground

Saturday, March 17th, 2007

Total Quality Management, so popular in the early 90’s, how is TQM faring today? How many implementations are there?

Provision of Resources in an ISO9001:2000 Quality Management System

Saturday, March 17th, 2007

Will your organization provide the required resources necessary for implementation of a quality management system? Should you include such a section in your quality manual?

Inputs to Management Review in an ISO9001:2000 Quality Management System

Wednesday, March 14th, 2007

Setting up and laying the format for your management review. Example inputs.

Quality Policy Statement and Quality Objectives

Monday, March 12th, 2007

Plotting a course and setting measurable goals.

Controlling Electronic Records and Documents

Friday, March 9th, 2007

Paper or electronic record keeping?

Control of Records for your Quality Management System

Thursday, March 8th, 2007

What is ‘control of records’? Are your records properly controlled?

Create a Segregated Area for Nonconforming Material

Sunday, March 4th, 2007

Have you set aside floor space for your unacceptable shipments?

Determining and Meeting Customer Requirements

Friday, March 2nd, 2007

Whether you are selling critical aircraft components or non-critical motorcycle exhaust systems, is your customer happy?

Get a good book on ISO9001:2000, Think About Doing it Yourself

Thursday, March 1st, 2007

Do-it-yourself ISO Certification — book and template recommendation.

Corrective and Preventive Actions

Wednesday, February 28th, 2007

You’ve just been hit with a CAR, how should you resolve it?

Document Control in your Quality Management System

Tuesday, February 27th, 2007

What is ‘document control’ and how do you go about it? Is it required in the ISO standard?

The Future of ISO9000 and ISO9001

Saturday, February 24th, 2007

What’s in store for ISO over the next few years? Does self-certification carry any weight?

Measuring Customer Satisfaction in an ISO9001:2000 System

Friday, February 23rd, 2007

Should you mess around with a customer satisfaction survey? What other metrics can you use?

More on Internal Auditing

Thursday, February 22nd, 2007

When, and how often do you need to do internal audits?

More on Internal Auditing

Wednesday, February 21st, 2007

You don’t want to fail the actual audit, but where do you find the time to do an internal audit?

Struggles with Internal Auditing

Tuesday, February 20th, 2007

Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.

Comment on Management Systems Inc.

Monday, February 19th, 2007

My comment to blog posting at http://pdca.wordpress.com/2006/04/28/what-is-iso-90012000/

Measuring Improvement in your Quality System

Thursday, February 15th, 2007

Continual improvement is a goal. How and what do you measure to achieve this goal?

How Seriously does your Management Take Quality?

Wednesday, February 14th, 2007

What’s the purpose of the QMS — for show, or for results?

Responsibility for Corrective Action

Tuesday, February 13th, 2007

Who assigns corrective and preventative action requests, and who has to remedy them?

Quality System Inspection Criteria

Sunday, February 11th, 2007

What is the right way to inspect incoming product? Are there government-mandated criteria?

Receiving Inspection Pros and Cons

Saturday, February 10th, 2007

Are you saving money by not inspecting your incoming product?

The Importance of Shipping Inspection

Friday, February 9th, 2007

Do you need a dedicated shipping inspector for your outgoing goods?

Male and Female Quality Managers

Thursday, February 8th, 2007

Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.

Welcome

Wednesday, February 7th, 2007

This blog is about ISO quality management systems in general, and ISO 9001:2000 quality systems in particular. We will cover quality manuals, and quality manual templates, how to get started, how to negotiate pitfalls, what to expect and not to expect, costs, benefits, challenges, and more!!