ISO9001 Corrective Actions in Everyday Life

You’re probably aware that one of the requirements of the ISO9001-2008 quality standard is to have a Corrective Action Program. ISO9001-2008 also requires Preventive Actions, but that’s not my topic for today.

A corrective action program should be available for anyone in your organization to use. Corrective action requests are generated whenever there is a problem that needs solving. It could be safety related, it could be quality related, it could be efficiency related, etc. A corrective action request is generated, and a member of management must look at it and decide what (if anything) is to be done. If it’s a valid corrective action request, a root cause analysis is done, a corrective action is proposed and implemented. A follow-up should be done to make sure that the action taken was effective.

Occasionally I bore my wife to tears (well, almost) with stories of corrective actions at my various client companies. Recently she said “wouldn’t it be cool if everyday people could issue corrective action requests to other people in their life?” Imagine sending a corrective action request to your husband for forgetting an anniversary. Send a corrective action request to the clerk at the grocery store for crushing your eggs. Issuing a corrective action request to the DMV for making you wait an unreasonable amount of time, even though you had an appointment.

Call me crazy, but I might start doing this.

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3 Responses to “ISO9001 Corrective Actions in Everyday Life”

  1. A great idea! Thanks for posting.

  2. Refilwe says:

    What is a Corrective/Preventive Action Program?

    Must is it be documented? Is it standard in the whole organisation?

  3. Timothy says:

    A corrective and preventive action program is a requirement of ISO9001-2008. It is a formal program to document problems that occur, identify their root causes, take action to fix the problem and make sure it doesn’t happen again. A corrective action is used to address a problem that has occurred. A preventive action is to address a problem that has not yet occurred, but is likely to cause a problem. Yes it must be documented and records must be kept. It applies to any part of an organization that you wish to be covered by your ISO9001-2008 certification.

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