(ISO) Quality Manual Chat

You’ve just been hit with a CAR, how should you resolve it?

What is ‘document control’ and how do you go about it? Is it required in the ISO standard?

What’s in store for ISO over the next few years? Does self-certification carry any weight?

Should you mess around with a customer satisfaction survey? What other metrics can you use?

When, and how often do you need to do internal audits?

My comment on blog post at http://seankelly.tv/blog/blogentry.2005-11-09.3501121046 regarding actual quality versus just a certificate.

You don’t want to fail the actual audit, but where do you find the time to do an internal audit?

Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.

My comment on blog posting at http://sutarmo.web.id/2007/01/31/specific-steps-to-achieve-iso-9000-registration/

My comment to blog posting at http://pdca.wordpress.com/2006/04/28/what-is-iso-90012000/

Setting reasonable and accountable tasks for the implementation of your QMS.

Continual improvement is a goal. How and what do you measure to achieve this goal?

What’s the purpose of the QMS — for show, or for results?

Who assigns corrective and preventative action requests, and who has to remedy them?

What is the right way to inspect incoming product? Are there government-mandated criteria?

Are you saving money by not inspecting your incoming product?

Do you need a dedicated shipping inspector for your outgoing goods?

Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.

I had to train about 15 people one time. It was not fun. Everyone kept complaining and joking about it.  It was rather like high school.  Quality Management Systems are like fruitcakes — if you know and appreciate them, you can’t understand why people are always putting them down; and if you aren’t familiar [...]

This blog is about ISO quality management systems in general, and ISO 9001:2000 quality systems in particular. We will cover quality manuals, and quality manual templates, how to get started, how to negotiate pitfalls, what to expect and not to expect, costs, benefits, challenges, and more!!