Archive for February, 2007

Corrective and Preventive Actions

Wednesday, February 28th, 2007

You’ve just been hit with a CAR, how should you resolve it?

Document Control in your Quality Management System

Tuesday, February 27th, 2007

What is ‘document control’ and how do you go about it? Is it required in the ISO standard?

The Future of ISO9000 and ISO9001

Saturday, February 24th, 2007

What’s in store for ISO over the next few years? Does self-certification carry any weight?

Measuring Customer Satisfaction in an ISO9001:2000 System

Friday, February 23rd, 2007

Should you mess around with a customer satisfaction survey? What other metrics can you use?

More on Internal Auditing

Thursday, February 22nd, 2007

When, and how often do you need to do internal audits?

Comment on Sean Kelly’s blog

Wednesday, February 21st, 2007

My comment on blog post at regarding actual quality versus just a certificate.

More on Internal Auditing

Wednesday, February 21st, 2007

You don’t want to fail the actual audit, but where do you find the time to do an internal audit?

Struggles with Internal Auditing

Tuesday, February 20th, 2007

Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.

Comment on Specific Steps to Achieve ISO Certification

Monday, February 19th, 2007

My comment on blog posting at

Comment on Management Systems Inc.

Monday, February 19th, 2007

My comment to blog posting at

Expectations and Managing People

Friday, February 16th, 2007

Setting reasonable and accountable tasks for the implementation of your QMS.

Measuring Improvement in your Quality System

Thursday, February 15th, 2007

Continual improvement is a goal. How and what do you measure to achieve this goal?

How Seriously does your Management Take Quality?

Wednesday, February 14th, 2007

What’s the purpose of the QMS — for show, or for results?

Responsibility for Corrective Action

Tuesday, February 13th, 2007

Who assigns corrective and preventative action requests, and who has to remedy them?

Quality System Inspection Criteria

Sunday, February 11th, 2007

What is the right way to inspect incoming product? Are there government-mandated criteria?

Receiving Inspection Pros and Cons

Saturday, February 10th, 2007

Are you saving money by not inspecting your incoming product?

The Importance of Shipping Inspection

Friday, February 9th, 2007

Do you need a dedicated shipping inspector for your outgoing goods?

Male and Female Quality Managers

Thursday, February 8th, 2007

Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.

comment: ISO Training

Wednesday, February 7th, 2007

I had to train about 15 people one time. It was not fun. Everyone kept complaining and joking about it.  It was rather like high school.  Quality Management Systems are like fruitcakes — if you know and appreciate them, you can’t understand why people are always putting them down; and if you aren’t familiar with […]


Wednesday, February 7th, 2007

This blog is about ISO quality management systems in general, and ISO 9001:2000 quality systems in particular. We will cover quality manuals, and quality manual templates, how to get started, how to negotiate pitfalls, what to expect and not to expect, costs, benefits, challenges, and more!!