(ISO) Quality Manual Chat

How do you deal with ISO9001:2000 section 8.4? What kind of data must you gather and analyze? This is the one area of ISO that is probably the most confusing to people trying to implement a new quality management system.

How should you write your work instructions? Is there a standard format? Are work instructions a requirement of your ISO9001:2000 quality management system?

For those about to implement an ISO9001:2000 quality management system, here’s a handy little list of the 21 records required by the standard.