Your ISO9001:2000 quality management system requires you to perform a management review at planned intervals. In practical terms, the minimum is once per year. For a new quality management system I’d recommend you have management review meetings from 2 to 4 times per year. They don’t necessarily have to take all that long, unless you have some particularly long-winded people in your organization. After 3 or 4 years, once your quality management system has matured and people know their roles, you might think about reducing the frequency of management reviews to once or twice per year.
Its up to you to decide who attends your management review meeting. Members of top management should attend, along with relevant quality people and possibly department heads.
You must keep records of your management review meetings, including who attended.
You should have an agenda going into the meeting. Inputs to your meeting should include, at the mimimum:
-follow-up on previous management review meeting
-results of previous audits
-process performance and product conformity
-customer feedback
-status of preventive and corrective actions
-changes to your company that could affect the quality management system
-recommendations for improvement
One person, usually the quality manager or the management representative to the quality system, should prepare the agenda, notify everyone who should attend, and conduct the meeting.
Once you’ve gone thru all the items on your agenda, you’ll have generated some outputs. Management review outputs typically include:
-a record of the meeting
-corrective and/or preventive actions
-resource needs
-any other improvements to the effectiveness of the quality system, its processes, and/or your product or service.
Management review meetings may sound like some ominous burden, but in reality they may take as little as 30 minutes. It all depends on how prepared the people are, the complexity of your company, and the effectiveness of the person running the meeting.