Competence, Awareness and Training

As part of your quality management system, your organization should identify training needs, provide training, and periodically evaluate the effectiveness of that training. Employees should be made aware of the relevance and importance of their activities and how they contribute to the overall achievement of quality objectives and company goals.

One or two people in your organization should be made responsible for ensuring that personnel are adequately trained and are competent in their role.

Training needs may be identified at any time, from initial hiring to a changing role, or perhaps due to a corrective/preventive action request.

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