Have you thought about buying your ISO9001:2015 quality manual online?

When I go into a new client’s offices they often show me the quality management system documents they already have in place, including a quality manual and documented procedures. Usually it’s not too bad, but once in a while it’s just awful.

Writing a quality manual for your company isn’t rocket science. Honestly, any reasonably intelligent company owner could write their own. If you want it to be in accordance with the ISO9001:2015 quality standard, I suggest purchasing a copy of the standard (at ISO.org or ANSI.org) and reading a good book on the subject.

I used to recommend a book called ISO9001:2008 Explained by Charles Cianfrani, as it’s an excellent book. However the ISO9001 standard was revised in 2015, and to my knowledge Mr. Cianfrani has not written a book dealing with the newly revised standard, so you’re on your own for now.

I feel terrible for small company owners who have paid hundreds, or even thousands, of dollars for their quality manual, only to find out the money was wasted. Many companies offer “complete ISO9001 templates”, which sounds good, but I am skeptical of the word “template”. Some of the ISO9001 quality manuals available are hundreds of pages long, with dozens of procedures included. It can be a little overwhelming deciding which procedures you need, and which are just window dressing.

Keep in mind that your quality manual should not only include the requirements of ISO9001:2015, but should also accurately describe your company’s processes. Since no 2 companies are exactly alike, no 2 quality manuals should be exactly alike. In order to have an effective quality manual and procedures, it will be necessary for you to go through any so-called “templates” and modify the documents to fit your company.

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