ISO9001-2008 Problems That Won’t Go Away…What To Do?

Some companies experience the same problem over and over. They write corrective action requests, go through the process to try to identify the root cause, take action that seems appropriate, and later verify that the action taken was effective. Eventually, though, some problems reoccur. What to do about these persistent, annoying problems?

The first answer is: Do the best you can with the resources available. Maybe you’ve identified some potential solutions, some of which are relatively cheap and easy to implement, some are expensive and complicated. You try the cheap and easy fix first, and later discover it hasn’t worked out. If you’ve put in an honest effort in correcting the problem, no auditor can fault you for this.

The second answer is: Sometimes the cost of a solution, whether it be in time or money, is simply greater than living with the problem. It’s perfectly reasonable for a corrective action request to conclude that the solution has been identified, but we don’t wish to expend the necessary resources at this time, so we will live with the problem.

Root cause analysis is possibly the most difficult part of maintaining your ISO9001-2008 quality management system. Many people don’t want to take the time to do a proper job of it. Even if they do a good root cause analysis, and take appropriate action, issues can come back to haunt you later. We’re only human after all.

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One Response to “ISO9001-2008 Problems That Won’t Go Away…What To Do?”

  1. while the corrective itself find out where the root cause is occurred.

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