ISO9001:2000 Registration
Here are some useful tips on what you and your organization should do, and NOT do, during your ISO9001:2000 registration audit:
1. Make sure everyone has been trained and knows as much as possible about what their areas of responsibility.
2. Don’t lie.
3. If you don’t know the answer to a question, tell the auditor you don’t know the answer, and offer to go find it.
4. If the auditor asks “what did your management tell you not to tell me?”, employees should say NOTHING! Of course, management should never tell employees things that they shouldn’t tell an auditor in the first place.
5. Answer the auditor’s questions directly and succinctly. Do not offer anecdotes or stories.
6. Don’t read more into the question than is there.
7. Don’t tell the auditor about things that are wrong with the company.
8. Don’t divulge company secrets without prior permission from top management.
9. Relax, don’t worry. Most nonconformances will be minor and can be fixed.
10. No one should take any questions personally. The auditor is checking on company processes, not any individual’s performance.
11. Be polite, pleasant, and honest.
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