Measuring Top Management Committment to your ISO9001:2000 Quality Management System
No, it is not a requirement of ISO9001:2000 to measure top management’s commitment to the quality system. It would be kind of interesting if such a measurement was required, tho. Maybe it would weed out those company’s who are really interested in having the nice plaque on the wall, but not so interested in actually improving quality.
This is a topic that quality people often discuss, and I do find it interesting. Although, really, there’s not a lot you can really do if your company’s owner isn’t interested in quality.
One measurement might be something like this: How often does your company owner/president look at sales figures versus how often he/she looks at quality performance? Does company management EVER look at quality performance outside of your annual Management Review meeting? Ever?? I’ve known several who never did. Actually, now that I think about it, I can’t think of one who ever actively wanted to know how the company’s quality performance was doing. All of them only begrudgingly participated in Management Review meetings, at my insistence.
Have you ever met a company owner/president who was actually interested in quality performance? Do you think there are many out there who are? I’d guess they’re in a very small minority. What do you think?
We'd like to hear your comments on this post (below).
- Notes on ISO9001:2000 Management Review
- ISO9001:2000 section 5.5 Responsibility, Authority, Communication
- Inputs to Management Review in an ISO9001:2000 Quality Management System
- Alchohol and the Audit
- To Calibrate or Not to Calibrate Devices in ISO9001:2000
- Comment on Specific Steps to Achieve ISO Certification
- Measuring Customer Satisfaction in an ISO9001:2000 System
- How to satisfy section 8.4 Analysis of Data in ISO9001:2000
- Control of Monitoring and Measuring Devices in an ISO9001:2000 Quality Management System