Measuring Top Management Committment to your ISO9001:2000 Quality Management System

No, it is not a requirement of ISO9001:2000 to measure top management’s commitment to the quality system. It would be kind of interesting if such a measurement was required, tho. Maybe it would weed out those company’s who are really interested in having the nice plaque on the wall, but not so interested in actually improving quality.

This is a topic that quality people often discuss, and I do find it interesting. Although, really, there’s not a lot you can really do if your company’s owner isn’t interested in quality.

One measurement might be something like this: How often does your company owner/president look at sales figures versus how often he/she looks at quality performance? Does company management EVER look at quality performance outside of your annual Management Review meeting? Ever?? I’ve known several who never did. Actually, now that I think about it, I can’t think of one who ever actively wanted to know how the company’s quality performance was doing. All of them only begrudgingly participated in Management Review meetings, at my insistence.

Have you ever met a company owner/president who was actually interested in quality performance? Do you think there are many out there who are? I’d guess they’re in a very small minority. What do you think?

Similar Posts:

One Response to “Measuring Top Management Committment to your ISO9001:2000 Quality Management System”

  1. Ed Bones says:

    A company owner/executive is interested in the performance and development of the business. He/she will be interested in anything that threatens the well being of that business. The executive language is called Finance. If your senior managers aren’t interested in the information you present then the problem is yours in failing to present it in a way that will interest them! Dont tell them about quality costs as though that is a problem, you are paid to help get problems fixed. Simply provide them with some financial data related to the business and leave them to decide if this is good or bad in the context of every other data set they have. And dont winge.

Leave a Reply