Quality Policy Statement and Quality Objectives
When embarking on a new quality management system, one of the most important decisions you’ll want to make is regarding what it is exactly that you want to accomplish. What you decide now will have a great impact on the direction your quality system takes.
A requirement of an ISO9001:2000 quality management system is to formulate an organizational quality policy statement. This is an overall, high level statement that gives a general idea of where your goals are. It should not be too specific. Something like “Our goal is to achieve 100 percent customer satisfaction, strive for excellence and continual improvement in all our activities” is a good example of a quality policy statement.
Quality objectives are also a requirement of ISO9001:2000. Quality objectives are intended to be specific, measurable goals that you keep track of on a regular basis, and keep records of how you’re doing. Your performance in relation to your quality objectives is one of the records that will be looked at during a third party audit.
We'd like to hear your comments on this post (below).
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February 26th, 2008 at 4:50 pm
Quality objectives, is this only quality related ? What about other objectives related to other departments, such as procurement, production, sales, etc., should it be incorporated in “quality objectives”, and if so should it be operational or strategic ?
February 27th, 2008 at 8:44 pm
Measurable quality objectives are a requirement of an ISO9001:2000 quality management system, which is the subject of this blog. The ISO9001 standard does not specify how many you should have, or what they should be. You can choose any objectives you wish, as long as they make sense for your operation, and make sense to the independent auditor who will be looking at your quality system. If you wish to add other objectives, regarding other areas of your operation, of course you can do this. If you feel these additional objectives are a necessary part of running your company, then by all means incorporate them into your ISO9001 quality system.
The only caveat I would add is that the more complicated your quality management system becomes, the more work will be required to maintain it, and the less people are inclined to follow your procedures. It’s often very difficult to get people to follow procedures on even the most basic of quality systems, if you start adding all kinds of other procedures it may make your life more difficult.
September 15th, 2008 at 11:07 pm
Thanks for posting this. It is right on. How can you measure your system’s performance if your objectives aren’t measurable? Try to incorporate some objectives that your company already measures. This makes it much easier for everyone to focus on them.
December 11th, 2008 at 8:15 am
Greetings
Can you please send details about
Quality Objectives explanation
How to create Quality Objectives (Referring Quality Policy)
How to link with Quality Policy
How to achieve Quality Objectives (With example)
If not meeting the requirement how to close
Can you please provide all with examples
Thanks
With Warm Regards,
Felix
Mail: felixlarance@gmail.com
felixlarance@yahoo.com