When embarking on a new quality management system, one of the most important decisions you’ll want to make is regarding what it is exactly that you want to accomplish. What you decide now will have a great impact on the direction your quality system takes.
A requirement of an ISO9001:2000 quality management system is to formulate an organizational quality policy statement. This is an overall, high level statement that gives a general idea of where your goals are. It should not be too specific. Something like “Our goal is to achieve 100 percent customer satisfaction, strive for excellence and continual improvement in all our activities” is a good example of a quality policy statement.
Quality objectives are also a requirement of ISO9001:2000. Quality objectives are intended to be specific, measurable goals that you keep track of on a regular basis, and keep records of how you’re doing. Your performance in relation to your quality objectives is one of the records that will be looked at during a third party audit.
- More on how to write your ISO9001-2008 Quality Objectives
- Management Responsibility in an ISO9001:2000 Quality Management System
- Can you have defined objectives that are not measurable?
- Do you have ISO9001-2008? How well are your quality objectives working for you?
- Human Limitations in your ISO9001-2008 quality management system