Comments on: Quality Policy Statement and Quality Objectives

By: Timothy

Timothy — Fri, 06 Jan 2012 15:35:17 +0000

Advise regarding what? What is your question?

By: At Fourie

At Fourie — Fri, 06 Jan 2012 11:38:39 +0000

I am in the process in implementing ISO 9001:2008 for a company with the following scope.”The design,development,prepares data, implementation,train and support of an Integrated Municipal Information System,with the utilizing of SPATIAL Technologies with the purpose to align customers particular strategies and business processes”.

This is a first off ISO Implementation in South Africa. Almost all services are software related.CAN SOMEONE PLEASE ADVICE

By: Timothy

Timothy — Fri, 23 Sep 2011 14:51:31 +0000

Your quality policy is totally up to you, and it’s extremely unlikely an auditor would find it not suitable. Quality policies are usually somewhat vague, grandiose statements such as “Our policy is to provide quality products on time to satisfy our customers and continually improve”. No one will find fault with something like this.

By: Francis

Francis — Fri, 23 Sep 2011 10:30:09 +0000

I have a bit of a problem understanding QMS requirements for quality policy. During audit how do you tell a quality policy is suitable for purpose of the organization?

Regards,

Francis

By: surey

surey — Sun, 28 Aug 2011 09:33:27 +0000

I want to quality objectives for ISO 9001 : 2008 for incoming raw material section. What type of objectives are there inward material section. and give good quality policy Pl. give the clarification.

regards
surey

By: Yogendra

Yogendra — Mon, 10 Jan 2011 09:39:45 +0000

Hai Daniel , please provide me the detail of :
How to create Quality Objectives (Referring Quality Policy)

How to link with Quality Policy

How to achieve Quality Objectives (With example)

If not meeting the requirement how to close

Can you please provide all with examples

Thanks

With Warm Regards,

Yogendra

By: Innocent

Innocent — Fri, 12 Nov 2010 14:47:30 +0000

I do sincerly believe that objectives can and should be set for all processes of an organization including document control.

By: Mister Quality

Mister Quality — Fri, 09 Jul 2010 04:51:01 +0000

That is a good point Timothy and I guess adds to the definition of a policy versus objective. Where an objective requires 100% success, as you have stated it becomes a compliance. Perhaps then a relevant quality objective relating to document control is a stated improvement in response time to document change requests, whether they be driven by internal or external requests.

Then again that also raises the point that much of your quality objectives should come as a result of either managerial review or customer feedback. Moreover, that would indeed make it far more difficult to Arichnam’s request for guidance in regard to document control related quality objectives, because each objective should be generated to address entity specific performance issues.

I do believe we have just exercised a microcosm quality system. :)

By: Timothy

Timothy — Wed, 07 Jul 2010 15:21:00 +0000

Mr. Quality, you’re right of course that document control is absolutely necessary. However a quality objective must be measurable, and you must have a goal, an objective. For example, orders are shipped on-time 99 percent of the time, or customer satisfaction rating of 98 percent. Those are measurable, you can gather statistics to see where you’re at. And when you reach your objective, you must revise the objective so that you are continually improving. What you write about document control is a noble thought, but what’s the measurable objective? How do you measure it? How are you continually improving it? If an employee has an unauthorized copy of a document on his laptop, that’s a nonconformance and corrective action is needed.

By: Mister Quality

Mister Quality — Wed, 07 Jul 2010 13:27:14 +0000

Timothy, document control is an integral part of a good quality system. For example, how can you be sure that an employee, whom has actually taken it upon themselves to adhere to a documented procedure, is actually operating according to the most current version?

If an employee has an old copy of the procedure on his laptop, it would be necessary to ensure that when a new version of that procedure is implemented, the employee must be notified, delivered an up to date version.

Therefore, a relevant Document Control Quality Objective could be defined thus:

“My Company” will control all copies of the Quality Manual through maintenance of a Quality Manual Register. When content of the Quality Manual is amended all Quality Manuals will be updated with the latest version, to ensure the “My Company” will always be operating in accordance with up to date procedures. ;)