Comments on: Root analysis for someone who makes repeated mistakes

By: Brian

Brian — Wed, 02 Mar 2011 19:40:19 +0000

Are we not missing an important element here, namely competence assessment? Training is only one part of the pie. Assessing worker competency is the only way to be reasonably sure that they understand the training and are able to perform the task well.

Competency assessment can be performed by:
- direct observation, using a checklist of expected key actions
- a written test
- an oral test
all documented of course. Having a worker state that they “understand” instructions or training has no value. Employees must be tested, not only as new trainees but also at regular intervals thereafter if working on high risk (quality) processes. Even experienced workers can develop bad habits or take shortcuts etc.

I would like to say that competency assesment is easy to do but in a complex environment, it is a major challenge to get it right, as trying to cover all employees doing all “risky” jobs is an endless task.

The “no blame” system of CA/PA process improvement certainly can reap benefits but there is also the “just” system that states that repeat offenders must be dealt with and if unable to prove their competence, should be moved elsewhere.

By: Bill

Bill — Mon, 08 Oct 2007 23:18:37 +0000

I usually find when you have an employee that doesn’t improve and has the talent to do good work it is a management fault. In these cases, the manager gives the employee great performance reviews tied to great raises and bonuses. How can the employee know that the manager is serious about the poor work when no matter how poorly they perform, review, raises, and bonuses will be good? I’ve seen all too often employees that need improvement get great performance ratings at end of year as if there is no improvement required in their work.

As for outside influences, these are all relevant and possible contributors, but ultimately, the employee needs to rise above it and still perform. If the company can offer assistance, they should, but the employee is still expected to perform, and they need to be told that.

By: Bob

Bob — Sat, 06 Oct 2007 16:35:21 +0000

Have you tried beatings?
Or is it a union environment?

Seriously, no progress is made without pain.

The repeat offender has to feel the pain of making the same mistake over and over again, just like you do when he/she screws up.

Now I am assuming they have the proper training, tools and work environment. Big assumption I know.

QualityIsBusiness.com