ISO9001-2008 – how much work will it be?

Something’s in the air, my consulting business has exploded! I’ve talked to quite a few small companies that want to know more about ISO9001-2008 quality management systems.

Companies new to the ISO9001-2008 process always ask me “how much work is involved?”

Recently I visited a client to do their first internal audit. This is a small company of about 15 people. A month ago we went through training and I instructed them on what records they had to keep, what new procedures they had to follow, etc. They already had good final inspection records, but needed to record approval of receiving inspection and had to start using purchase orders.

The company already scheduled their registration audit (prematurely in my opinion) so we scheduled their internal audit a bit sooner than I prefer. Still, they had a month to get their records in order and start “walking the walk”.

After about 15 minutes it became abundantly clear that the company personnel had done nothing, zero, zilch, nada. No records were created. No PO’s were signed. No receiving inspection records existed. No current calibration records existed. I’m not sure what was going through their minds, but they completely disregarded my instructions.

Yes, there is actual work involved in getting your ISO9001-2008 quality system certification. It’s not just a matter of writing a check. I keep things as simple as possible, but there’s a bit of work that needs to be done. You have to keep records of “verification of purchased product”, or receiving inspection as I call it. You have to keep records of purchasing things. You have to keep records of contract review, or sales order approval, whatever you want to call it. You have to keep training records. You have to periodically conduct a management review. You have to periodically evaluate the effectiveness of employee training. You have to actually spend a few minutes with the employees to train them. You have to control your documents and records.

This may seem like a lot of things to do, but for a small company of 15 or 20 people, honestly we’re talking about 1 person, 1 day to get these things done. It’s easy to do, and it doesn’t have to take a long time. But yes, there is a little bit of work involved.

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One Response to “ISO9001-2008 – how much work will it be?”

  1. I agree with what you. ISO is a Set of standards help in maintain quality and standard. The ISO 9001:2008 is based on 8 Quality management Principals which are

    Customer Focused Organization
    Involvement of people
    Process Approach
    System Approach to Management
    Continual Improvement
    Factual Approach to Decision Making
    Mutually Beneficial Supplier Relationships

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