Strange Language in ISO9001:2015

The new ISO9001:2015 quality management standard has some language in it that I consider to be strange. Certainly it’s strange when compared to the 2008 version of the standard.

At first I thought it was just me who found the language strange, but then I came across this excellent article:

The writer, Craig Cochran, echoes many of the thoughts I’ve had about the new standard. Documents and records are now called “documented information”. Really? No distinction between documents, which are living and can be revised, and records, which don’t change?

Also, do the writers of the ISO9001:2015 standard really view design outputs as records….or in their new terminology, “retained documented information”?

There is no longer a section on Purchasing. Instead we have “externally provided processes, products and services”. One word has been replaced with six. Suppliers have become “external providers”.

I am a big fan of motorcycles. It has often seemed to me as if motorcycles made by BMW incorporated features that were different from other manufacturers not because they performed any better, but because they want to be different. For years BMW’s had 2 separate turn signal switches, one on each side. They didn’t work any better than the single switch used by every other manufacturer. BMW also uses alternate front suspension systems on some of it’s bikes. Again, they don’t work any better than a good set of forks, but they’re different. Sometimes I think the writers of the ISO9001:2015 standard must be fans of BMW motorcycles. The new standard is certainly different, but I don’t think it’s any better.

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