(ISO) Quality Manual Chat

Does your quality management system have a section devoted to customer satisfaction?

Does Design and Development belong in your quality management system? Some say yes.

ISO Training: availability and responsibility.

The ever present friction between the slackers and the cheerleaders … I’d love to hear your comments.

Total Quality Management, so popular in the early 90’s, how is TQM faring today? How many implementations are there?

Will your organization provide the required resources necessary for implementation of a quality management system? Should you include such a section in your quality manual?

Setting up and laying the format for your management review. Example inputs.

Plotting a course and setting measurable goals.

Paper or electronic record keeping?

What is ‘control of records’? Are your records properly controlled?

Have you set aside floor space for your unacceptable shipments?

Whether you are selling critical aircraft components or non-critical motorcycle exhaust systems, is your customer happy?

Do-it-yourself ISO Certification — book and template recommendation.

You’ve just been hit with a CAR, how should you resolve it?

What is ‘document control’ and how do you go about it? Is it required in the ISO standard?

What’s in store for ISO over the next few years? Does self-certification carry any weight?

Should you mess around with a customer satisfaction survey? What other metrics can you use?

When, and how often do you need to do internal audits?

My comment on blog post at http://seankelly.tv/blog/blogentry.2005-11-09.3501121046 regarding actual quality versus just a certificate.

You don’t want to fail the actual audit, but where do you find the time to do an internal audit?

Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.

My comment on blog posting at http://sutarmo.web.id/2007/01/31/specific-steps-to-achieve-iso-9000-registration/

My comment to blog posting at http://pdca.wordpress.com/2006/04/28/what-is-iso-90012000/

Setting reasonable and accountable tasks for the implementation of your QMS.

Continual improvement is a goal. How and what do you measure to achieve this goal?

What’s the purpose of the QMS — for show, or for results?

Who assigns corrective and preventative action requests, and who has to remedy them?

What is the right way to inspect incoming product? Are there government-mandated criteria?

Are you saving money by not inspecting your incoming product?

Do you need a dedicated shipping inspector for your outgoing goods?

Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.

I had to train about 15 people one time. It was not fun. Everyone kept complaining and joking about it.  It was rather like high school.  Quality Management Systems are like fruitcakes — if you know and appreciate them, you can’t understand why people are always putting them down; and if you aren’t familiar [...]

This blog is about ISO quality management systems in general, and ISO 9001:2000 quality systems in particular. We will cover quality manuals, and quality manual templates, how to get started, how to negotiate pitfalls, what to expect and not to expect, costs, benefits, challenges, and more!!