Does ISO9001:2000 apply to every type of business? What about a website that’s a forum, with advertising? What’s your product? Who are your customers? Does ISO apply here?
Customer Related Processes
June 14th, 2007Customer Related Processes are particular to your company, but some may be pretty common. Here we discuss how to handle customer sales order changes to prevent the wrong items from being shipped.
Alchohol and the Audit
June 13th, 2007Politics and schmoozing — a last resort for a poor quality manual.
I Learned a Lot from this Guy
June 4th, 2007Working with Dale Baldwin, ISO consultant.
Do you need a formal purchase order to satisfy ISO9001:2000?
May 23rd, 2007It’s a really good idea to have a written purchase order, but if you’ve had a long lasting relationship with your customers, and have done business for years verbally or by e-mail, there are ways to continue such business while still satisfying the requirements if ISO9001:2000
He Just Wouldn’t Shut Up!!!
May 21st, 2007When some auditors get close to retirement, tracking orders might seem more like tracking game; docks aren’t for receiving packages, but for watching the sun go down; and scales aren’t for weighing packages, they’re what fish wear.
Would you let a customer observe an internal audit? ISO9001:2000
May 16th, 2007Would you let a good customer observe one of your internal audits for ISO9001:2000?
Incorporating your Employee Manual into your Quality Manual?
May 12th, 2007Is it necessary to incorporate your employee manual into your ISO9001:2000 quality manual? Would you want to do this? What are the pros and cons?
Quality Manual Motivation
May 9th, 2007What’s your motivation to get ISO certified? I’ve seen the gamut of reasons.
Incoming Inspection Reduces Production Delays
May 7th, 2007But how will the guy on the receiving dock like it?
Measuring Top Management Committment to your ISO9001:2000 Quality Management System
April 30th, 2007You don’t really have to measure top management’s commitment to your Quality Management System. This is a topic that quality people often discuss, it can reveal a lot about the potential for success…or disaster…for a company’s quality system.
Controlling external documents in your ISO9001:2000 Quality Management System
April 25th, 2007Does your organization use externally generated documents? Do you wonder if you have to control these? How should you control these?
Vendor Evaluations
April 17th, 2007Do you really need to do a vendor evaluation on your janitor? This has been suggested.
Customer Focus
April 13th, 2007Does your quality management system have a section devoted to customer satisfaction?
Is Design and Development a part of your QMS?
April 4th, 2007Does Design and Development belong in your quality management system? Some say yes.
Competence, Awareness and Training
March 28th, 2007ISO Training: availability and responsibility.
Teamwork versus Personal Responsibility
March 24th, 2007The ever present friction between the slackers and the cheerleaders … I’d love to hear your comments.
TQM Losing Ground
March 17th, 2007Total Quality Management, so popular in the early 90’s, how is TQM faring today? How many implementations are there?
Provision of Resources in an ISO9001:2000 Quality Management System
March 17th, 2007Will your organization provide the required resources necessary for implementation of a quality management system? Should you include such a section in your quality manual?
Inputs to Management Review in an ISO9001:2000 Quality Management System
March 14th, 2007Setting up and laying the format for your management review. Example inputs.
Quality Policy Statement and Quality Objectives
March 12th, 2007Plotting a course and setting measurable goals.
Controlling Electronic Records and Documents
March 9th, 2007Paper or electronic record keeping?
Control of Records for your Quality Management System
March 8th, 2007What is ‘control of records’? Are your records properly controlled?
Create a Segregated Area for Nonconforming Material
March 4th, 2007Have you set aside floor space for your unacceptable shipments?
Determining and Meeting Customer Requirements
March 2nd, 2007Whether you are selling critical aircraft components or non-critical motorcycle exhaust systems, is your customer happy?
Get a good book on ISO9001:2000, Think About Doing it Yourself
March 1st, 2007Do-it-yourself ISO Certification — book and template recommendation.
Corrective and Preventive Actions
February 28th, 2007You’ve just been hit with a CAR, how should you resolve it?
Document Control in your Quality Management System
February 27th, 2007What is ‘document control’ and how do you go about it? Is it required in the ISO standard?
The Future of ISO9000 and ISO9001
February 24th, 2007What’s in store for ISO over the next few years? Does self-certification carry any weight?
Measuring Customer Satisfaction in an ISO9001:2000 System
February 23rd, 2007Should you mess around with a customer satisfaction survey? What other metrics can you use?
More on Internal Auditing
February 22nd, 2007When, and how often do you need to do internal audits?
More on Internal Auditing
February 21st, 2007You don’t want to fail the actual audit, but where do you find the time to do an internal audit?
Struggles with Internal Auditing
February 20th, 2007Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.
Comment on Specific Steps to Achieve ISO Certification
February 19th, 2007My comment on blog posting at http://sutarmo.web.id/2007/01/31/specific-steps-to-achieve-iso-9000-registration/
Comment on Management Systems Inc.
February 19th, 2007My comment to blog posting at http://pdca.wordpress.com/2006/04/28/what-is-iso-90012000/
Expectations and Managing People
February 16th, 2007Setting reasonable and accountable tasks for the implementation of your QMS.
Measuring Improvement in your Quality System
February 15th, 2007Continual improvement is a goal. How and what do you measure to achieve this goal?
How Seriously does your Management Take Quality?
February 14th, 2007What’s the purpose of the QMS — for show, or for results?
Responsibility for Corrective Action
February 13th, 2007Who assigns corrective and preventative action requests, and who has to remedy them?
Quality System Inspection Criteria
February 11th, 2007What is the right way to inspect incoming product? Are there government-mandated criteria?
Receiving Inspection Pros and Cons
February 10th, 2007Are you saving money by not inspecting your incoming product?
The Importance of Shipping Inspection
February 9th, 2007Do you need a dedicated shipping inspector for your outgoing goods?
Male and Female Quality Managers
February 8th, 2007Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.
comment: ISO Training
February 7th, 2007I had to train about 15 people one time. It was not fun. Everyone kept complaining and joking about it. It was rather like high school. Quality Management Systems are like fruitcakes — if you know and appreciate them, you can’t understand why people are always putting them down; and if you aren’t familiar [...]
Welcome
February 7th, 2007This blog is about ISO quality management systems in general, and ISO 9001:2000 quality systems in particular. We will cover quality manuals, and quality manual templates, how to get started, how to negotiate pitfalls, what to expect and not to expect, costs, benefits, challenges, and more!!
Comment on Sean Kelly’s blog
February 21st, 2007My comment on blog post at http://seankelly.tv/blog/blogentry.2005-11-09.3501121046 regarding actual quality versus just a certificate.
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