(ISO) Quality Manual Chat

What is ‘control of records’? Are your records properly controlled?

Have you set aside floor space for your unacceptable shipments?

Whether you are selling critical aircraft components or non-critical motorcycle exhaust systems, is your customer happy?

You’ve just been hit with a CAR, how should you resolve it?

What is ‘document control’ and how do you go about it? Is it required in the ISO standard?

What’s in store for ISO over the next few years? Does self-certification carry any weight?

Should you mess around with a customer satisfaction survey? What other metrics can you use?

When, and how often do you need to do internal audits?

You don’t want to fail the actual audit, but where do you find the time to do an internal audit?

Internal auditing is a dress-rehearsal. But finding the manpower and time can be tricky.

Continual improvement is a goal. How and what do you measure to achieve this goal?

What’s the purpose of the QMS — for show, or for results?

Who assigns corrective and preventative action requests, and who has to remedy them?

What is the right way to inspect incoming product? Are there government-mandated criteria?

Are you saving money by not inspecting your incoming product?

Do you need a dedicated shipping inspector for your outgoing goods?

Can it be that female quality managers are not as organized as male? Naah, it’s probably just my small sample size.