Comments on: More on how to write your ISO9001-2008 Quality Objectives

By: kamran khan

kamran khan — Fri, 27 Aug 2010 17:56:37 +0000

Dear Israr: A website blog will not get you answers. Try reading David Hoyle’s book. It has great insights. Timothy is absolutely right. You really need to know your company’s processes and needs. I would also suggest taking a closer look at the internal communications within your company. Without good communication, it will be hard to know the company mission, vision, and therefore necessarily, its objectives. Good luck.

By: Kranthi

Kranthi — Mon, 15 Mar 2010 10:38:54 +0000

“It is not necessary that you achieve your quality objectives, although it is necessary that your organization show continual improvement.”

What I want to say is an objective must be SMART, it has a criteria of “Achievable”. This means that the objective need to be time bound and achievable which specifies the period by which we want to achieve or fulfill the objective. Is that right that achieving a Quality objective is not necessary?!!

Is Quality objective of an organization different from other objectives (generally confirmed to be SMART)? Please let me know about this. Thanks in advance.

By: Timothy

Timothy — Sun, 27 Sep 2009 14:48:30 +0000

Dear Israr,
It’s extremely difficult to suggest appropriate quality objectives for a company that we know nothing about. Quality objectives are very specific to each organization, and each process within that organization. What kind of organization are you in? What does “HRD” mean?

By: israr ahmed

israr ahmed — Sun, 27 Sep 2009 08:45:12 +0000

Dear,
any body please help me to set quality objective for HRD department which is measurable

By: RAJESH GUPTA

RAJESH GUPTA — Sun, 23 Aug 2009 08:25:46 +0000

There is a If, Than relation in quality objectives & quality policy. First one is the activity & other one is the output. Over a period of time company may feel to consider the out put as an activity, than there is a need to revise the quality policy.

By: Paul

Paul — Sun, 01 Feb 2009 00:06:57 +0000

I don’t have ISO9001 in front of me at the moment, but if I remember rightly it says that the quality policy should provide a framework for setting objectives. So it helps to get a bit specific in the quality policy. Eg, if you say “we aim to learn from our mistakes” that implies that mistakes must be reported, corrective actions must be raised and monitored and leads to some KPIs associated with this.

Thanks for the blog, which I have just stumbled across.

By: Ismail

Ismail — Sun, 04 Jan 2009 20:37:02 +0000

There is a link between the objectives and the policy. The pursuit to meet customer requirements that is stated in the Quality Policy is a broad and unmeasureable objective. On the other hand, specific and measureable quality objectives that are placed within the operations of the QMS enables the organization to collect performance data. Quality objectives are excellent indicators of continual improvements. Anyway, good blog. Keep it up.